Student Complaints Procedure

1.  The College’s Commitment

3D Morden College is committed to deliver high quality educational and other services and encourages its students to comment on where is a room for further improvement.

It is expected that in raising complaint matters, students themselves will have observed their obligations as members of the College. This includes meeting their academic obligations and having the kind of behaviour that is approved by the College regulations.

Our complaints procedure:

  • Encourages informal solution of issues
  • Is fair and objective
  • Treats complaints seriously, sympathetically and confidentially
  • Provides for early resolution
  • Allows the College or a particular section of it to benefit from the learning experience.

We do our best in trying to resolve any problems as quickly as possible, at minimum cost and with minimum bureaucracy and documentation, but most of all we are fair and efficient.

2.  Before You Complain

If you are considering making a complaint or requiring assistance or further guidance, you can seek help and information from a number of sources.

These may include the Students Welfare Officer or the Director of Studies & Administration.

3.  How to Complain?

This procedure describes a number of simple stages to be used by any complainant depending on the type and seriousness of the complaint.

Below are listed the types of complaints dealt with by this procedure:

  • Misinformation about academic programmes (please use suggestions /complaints form).
  • Poor teaching or supervision (please use feedback form).
  • Insufficient facilities (please use suggestions /complaints form).
  • The behaviour of a member of staff (please use feedback form).
  • The behaviour of another student (please use suggestions /complaints form).
  • A failing in a College service, academic or non-academic (please use suggestions /complaints form).

4.  Results

Do remember that complaints will not always produce the outcome desired by the student. However, whatever the decision will be made, we tend to inform you of the result of a complaint and reasons for that.

The College will consider meeting reasonable and proportional damage expenses necessarily incurred by a successful complainant. If the student will not be satisfied at the final stage, they can contact external appropriate bodies.

5.  Anonymity

In general, those about whom complaints are made have a right to know what is being claimed and who is making a complaint. There are exceptions to this, for example in the initial stages of the abuse procedures.

Where a complaint is made in writing, a copy will be normally supplied to the person who is the subject of the complaint.

You will not be discriminated against or suffer recrimination as a result of making a complaint unless it is found to be malicious.

6.  Confidentiality

It is the College’s policy that the confidentiality of the documentation generated by a complaint will be respected by all parties.

complains

If the student will not be satisfied at the final stage, they can contact external appropriate bodies.